YOUSRA JEWELRY TERMS & CONDITIONS

MASTER SERVICE AGREEMENT

Effective Date: 05/12/2025
Last Updated: 05/12/2025
Agreement Version: 1.0
Previous Version Archive: Available upon written request

Contracting Entity: FASHION YOUSRA LLC
Jurisdiction: Wyoming, United States
Governing Law: Wyoming Uniform Commercial Code & Federal Arbitration Act
Dispute Resolution: Binding Arbitration (JAMS)

1.0 ACCEPTANCE OF TERMS & CONTRACT FORMATION

1.1 Binding Agreement

By accessing, browsing, or purchasing from https://yousrajewelry.com (“the Site”), you (“Customer,” “User,” “You”) acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms & Conditions (“Agreement”). This Agreement constitutes a legally binding contract between you and FASHION YOUSRA LLC (“Company,” “We,” “Us,” “Our”).

1.2 Electronic Contract Formation

Your use of the Site constitutes electronic acceptance of this Agreement pursuant to the Electronic Signatures in Global and National Commerce Act (ESIGN) and Uniform Electronic Transactions Act (UETA). No signature is required beyond use of the Site.

1.3 Amendment Protocol

We reserve the right to modify this Agreement at any time. Material changes will be posted with 30 days’ notice. Your continued use following notice constitutes acceptance. We recommend reviewing this Agreement monthly.

1.4 Hierarchy of Documents

In case of conflict, governing documents prevail in this order:

Individual Written Agreement (for wholesale/corporate clients)
Terms & Conditions (this document)
Privacy Policy
Refund & Return Policy
Shipping Policy
Product-Specific Disclosures

2.0 COMPANY DETAILS & COMMUNICATIONS

2.1 Corporate Information

Legal Name: FASHION YOUSRA LLC
Registered Office: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Operational Headquarters: [Optional – Add if different]
Website: https://yousrajewelry.com
Customer Support: support@yousrajewelry.com
Legal Notices: legal@yousrajewelry.com
Phone: +1 (725) 712-2572

Business Registration: Wyoming Secretary of State
EIN: [Optional – Add if applicable]
Sales Tax Permit: [Optional – Add if applicable]

2.2 Communication Protocols

Official Channels:

Transactional Communications: Order confirmations, shipping notifications, policy updates
Marketing Communications: Only with prior opt-in consent
Legal Notices: Email or certified mail to address on file

Response Times:

Customer Support: 24-48 business hours
Order Inquiries: 12-24 business hours
Legal Matters: 5 business days for acknowledgment

Language: All communications are in English. Translations are for convenience only; English version governs.

3.0 ELIGIBILITY & ACCOUNT RESPONSIBILITIES

3.1 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site. By using the Site, you represent and warrant that you meet this requirement. Accounts found to be operated by minors will be terminated immediately.

3.2 Account Creation

Voluntary Registration: Account creation is optional but provides benefits:

Order history tracking
Faster checkout
Wishlist functionality
Personalized recommendations

Registration Requirements:

Valid email address
Accurate personal information
Secure password (minimum 8 characters, mixed case, numbers)
Acceptance of these Terms

3.3 Account Security Obligations

You are solely responsible for:

Maintaining password confidentiality
All activities under your account
Promptly notifying us of unauthorized access
Ensuring secure logout from shared devices

Security Notice: We will never request your password via email. Report suspicious communications immediately.

3.4 Account Termination Rights

We reserve the right to suspend or terminate accounts for:

Violation of these Terms
Fraudulent activity
Abuse of staff or services
Creating multiple accounts to circumvent policies
Any illegal or unethical conduct

4.0 ORDER PROCESSING & PAYMENT TERMS

4.1 Order Submission Process

Step 1: Cart Creation – Items are not reserved until payment
Step 2: Checkout – Billing/shipping information validation
Step 3: Payment Authorization – Funds verification (not charge)
Step 4: Order Confirmation – Email sent within 15 minutes
Step 5: Order Processing – Inventory check and fraud screening (1-2 business days)
Step 6: Manufacturing/Assembly – For made-to-order items (3-7 business days)
Step 7: Quality Control Inspection – Mandatory for all items
Step 8: Shipping Preparation – Packaging and documentation
Step 9: Dispatch Notification – Tracking provided via email

4.2 Order Acceptance Conditions

We reserve the unconditional right to:

Reject any order for any reason
Limit quantities per customer
Cancel orders suspected of fraud
Refuse orders to restricted jurisdictions
Verify identity before processing high-value orders (>$1,000)

Order Confirmation ≠ Acceptance: Our order confirmation email constitutes receipt acknowledgment, not order acceptance. Acceptance occurs only upon shipment notification or explicit acceptance email.

4.3 Pricing & Currency Terms

Displayed Prices:

In USD unless otherwise indicated
Exclude shipping, duties, and taxes unless specified
Subject to change without notice
Errors in pricing may result in order cancellation

Price Match Policy: We do not price match. Each luxury piece is uniquely sourced and priced.

Currency Conversion: International customers pay in USD. Your bank determines conversion rates and fees.

4.4 Payment Processing

Accepted Methods:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay/Google Pay
Bank Transfer (by special arrangement only)

Security Protocols:

PCI-DSS Level 1 compliant processors
3D Secure authentication for high-risk transactions
Real-time fraud scoring
Address Verification System (AVS) matching

Payment Issues:

Declined payments: Order placed on hold for 24 hours
Chargebacks: Immediate account suspension pending investigation
Partial payments: Not accepted; order will not process

4.5 Fraud Prevention Measures

We employ multi-layered fraud detection:

Device fingerprinting
Behavioral analysis
Velocity checking
Proxy/VPN detection
Manual review for high-risk indicators

Fraudulent Order Consequences:

Immediate cancellation
Permanent account termination
IP address blacklisting
Legal action for attempted fraud
Reporting to financial institutions and authorities

5.0 PRODUCT INFORMATION & DESCRIPTIONS

5.1 Accuracy Disclaimer

While we strive for complete accuracy, please note:

Material Variations:

Natural gemstones vary in color, clarity, and inclusions
Precious metals may have slight color variations
Handcrafted items show artisan uniqueness
Product weights may vary by ±5%

Display Limitations:

Monitor/screen colors vary
Jewelry proportions may appear different in photos
Size perception can be affected by photography

Technical Specifications:

Metal purity certified (e.g., 14K, 18K, 925 Sterling)
Gemstone treatments disclosed when applicable
Country of origin provided for gemstones >1ct

5.2 Product Availability

Inventory Status Indicators:

In Stock: Ships within 1-3 business days
Made to Order: Production time 5-10 business days
Limited Quantity: Fewer than 10 units available
Pre-Order: Future release with estimated date

Backorder Policy: We generally do not accept backorders. If an item becomes unavailable after payment, we will offer alternatives or immediate refund.

5.3 Customization & Personalization

Engraving Services:

Available on eligible items only
Maximum character limits apply
Proof provided for approval
No returns on personalized items
Spelling/grammar errors are customer responsibility once approved

Custom Design:

By consultation only
50% non-refundable deposit required
Production timeline varies (4-8 weeks typical)
Design approval process mandatory

5.4 Care Instructions & Limitations

Each item includes specific care instructions. General guidelines:

Remove jewelry before swimming, bathing, or cleaning
Store separately to prevent scratching
Clean with appropriate solutions only
Professional inspection recommended annually

Lifestyle Considerations:

Some individuals may experience metal allergies
Certain gemstones require special care (pearls, opals, emeralds)
Daily wear items endure different stress than occasional wear

6.0 SHIPPING & DELIVERY TERMS

6.1 Processing Timeframes

Standard Processing: 1-3 business days for in-stock items
Custom/Made-to-Order: 5-10 business days before shipping
Peak Season: November-December: Add 2-3 business days
Verification Period: Orders may be held for fraud screening (up to 48 hours)

6.2 Shipping Methods & Timeframes

Destination	Method	Est. Delivery	Tracking	Insurance
USA Domestic	Priority Mail	2-5 business days	Yes	$100 included
Canada	Express International	5-10 business days	Yes	Required >$250
UK/EU	Express International	7-14 business days	Yes	Required >$250
Australia/NZ	Express International	10-18 business days	Yes	Required >$250
Rest of World	Express International	10-24 business days	Yes	Required >$250

Note: Business days exclude weekends and public holidays in both origin and destination countries.

6.3 Customs & Import Duties

Customer Responsibility:

All import duties, taxes, and fees
Customs clearance documentation assistance
Compliance with destination country regulations

Prohibited Destinations: We cannot ship to countries under U.S. embargo or with known customs issues.

Customs Delays: Common reasons include:

Documentation review
Random inspections
Valuation disputes
Restricted items requiring permits

6.4 Delivery & Acceptance

Delivery Attempts:

Carrier will attempt delivery per their policies
Failed attempts may result in return to sender
Re-delivery fees may apply

Proof of Delivery:

Signature required for insured packages (>$500)
Photo proof available from most carriers
Delivery confirmation constitutes acceptance of physical condition

Inspection Period: Immediately inspect packages for damage. Report issues within 24 hours.

6.5 Lost or Stolen Packages

Carrier Investigation: Required before any claim
Timeframe: 7-14 business days for domestic, 30+ days international
Insurance Claims: Subject to carrier approval and documentation
Our Liability: Limited to refund or replacement once carrier accepts responsibility

7.0 LIMITATION OF LIABILITY & DISCLAIMERS

7.1 General Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE SPECIFIC ITEM GIVING RISE TO THE CLAIM.

7.2 Specific Exclusions

We are not liable for:

7.2.1 Shipping & Delivery Issues:

Customs delays, inspections, or seizures
Carrier errors, strikes, or weather disruptions
Incorrect addresses provided by customer
Packages accepted by third parties at delivery address
Theft after delivery confirmation

7.2.2 Product Use & Misuse:

Allergic reactions to metals (nickel sensitivity warnings provided)
Damage from improper care, cleaning, or storage
Loss of stones from impact or wear
Alterations or repairs by unauthorized parties
Failure to follow care instructions

7.2.3 Technical & Website Issues:

Temporary site unavailability
Display errors or pricing inaccuracies
Data loss or corruption
Third-party service failures

7.2.4 Indirect Damages:

Lost profits or revenue
Emotional distress
Loss of business opportunity
Consequential or punitive damages

7.3 Force Majeure

We are not liable for delays or failures due to events beyond reasonable control:

Natural disasters
Government actions
War or terrorism
Pandemic or health emergencies
Supply chain disruptions
Utility failures

7.4 Warranty Disclaimers

EXCEPT AS EXPRESSLY STATED HEREIN, ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Statutory Rights: These disclaimers do not affect your statutory rights under consumer protection laws.

8.0 INTELLECTUAL PROPERTY RIGHTS

8.1 Our Proprietary Assets

Protected Elements Include:

Website design, layout, and functionality
Product designs, sketches, and CAD files
Photographs, videos, and marketing materials
Text content, descriptions, and copy
Brand names, logos, and trademarks
Product names and collection titles
Color schemes and aesthetic elements

8.2 Copyright Notice

8.3 Trademark Notice

YOUSRA JEWELRY™, the YJ monogram, and related logos are trademarks of FASHION YOUSRA LLC.

8.4 User License

We grant you a limited, revocable, non-exclusive, non-transferable license to:

Browse and shop on the Site
Make personal, non-commercial use of content
Share product links via social media (with attribution)

8.5 Prohibited Uses

You may not:

Copy, reproduce, or distribute any content
Create derivative works
Use automated scraping or data extraction
Reverse engineer any functionality
Use our intellectual property for commercial purposes
Imply endorsement or affiliation without permission

Design Protection: Our jewelry designs are protected. Production of similar items based on our designs may constitute design patent or copyright infringement.

8.6 User-Generated Content

By submitting content (reviews, photos, etc.):

You grant us perpetual, royalty-free license to use it
You warrant you own the rights to the content
You permit us to modify and display it
We may remove content at our discretion

9.0 PROHIBITED ACTIVITIES & TERMINATION

9.1 Strictly Prohibited

Fraudulent transactions or identity misrepresentation
Use of stolen payment instruments
Creating multiple accounts to circumvent limits
Automated purchasing (bots, scripts)
Resale without authorization (retail partners only)
Commercial data mining or scraping
Attempting to compromise site security
Harassing our staff or customers
Posting false or defamatory reviews
Violating any applicable laws

9.2 Enforcement Actions

We may, at our sole discretion:

Cancel orders without notice
Terminate accounts immediately
Block IP addresses
Pursue legal action
Report to law enforcement
Seek damages including legal fees

9.3 Export Control Compliance

You agree not to export or re-export products in violation of:

U.S. Export Administration Regulations
International sanctions programs
End-use restrictions
Embargoed destination prohibitions

10.0 GOVERNING LAW & DISPUTE RESOLUTION

10.1 Choice of Law

This Agreement shall be governed by and construed in accordance with:

Primary: Laws of the State of Wyoming
Secondary: United States Federal Law where applicable
Exclusion: UN Convention on Contracts for International Sale of Goods

10.2 Dispute Resolution Protocol

Step 1: Informal Negotiation (30 days)

Direct communication between parties
Good faith attempt at resolution

Step 2: Mediation (Optional)

JAMS or similar service provider
Costs shared equally

Step 3: Binding Arbitration (Mandatory)

Administered by JAMS under Comprehensive Rules
Location: Sheridan, Wyoming
Language: English
Arbitrator: Single neutral arbitrator
Award: Final, binding, enforceable in any court

Step 4: Limited Court Action

Only to enforce arbitration award
Or seek injunctive relief for IP violations

10.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS. NO CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTIONS ARE PERMITTED.

10.4 Small Claims Exception

Claims under $10,000 may be brought in small claims court in Sheridan County, Wyoming.

10.5 Statute of Limitations

Any claim must be brought within one (1) year of the event giving rise to the claim.

11.0 INTERNATIONAL CONSIDERATIONS

11.1 Compliance with Local Laws

You are responsible for:

Determining if products may be lawfully imported
Obtaining necessary permits or licenses
Paying all applicable taxes and duties
Complying with consumer protection regulations

11.2 Translation Disclaimer

The English version of this Agreement governs. Translations are provided for convenience only and have no legal effect.

11.3 Regional Rights

Nothing in this Agreement limits your statutory rights under:

EU Consumer Rights Directive
UK Consumer Rights Act
Australian Consumer Law
Similar consumer protection laws

12.0 MISCELLANEOUS PROVISIONS

12.1 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

12.2 Assignment

You may not assign this Agreement. We may assign to any successor entity.

12.3 Waiver

Failure to enforce any provision is not a waiver of that provision.

12.4 Entire Agreement

This document, with linked policies, constitutes the complete agreement between parties.

12.5 Headings

Section headings are for convenience only and do not affect interpretation.

12.6 Relationship

Nothing creates an agency, partnership, or joint venture.

12.7 Notices

Electronic notices to your provided email address are sufficient.

12.8 Survival

Sections on intellectual property, liability, indemnification, and dispute resolution survive termination.

13.0 CONTACT INFORMATION

For Customer Service:
Email: support@yousrajewelry.com
Phone: +1 (725) 712-2572
Hours: Monday-Friday, 9:00 AM – 5:00 PM MST

For Legal Matters:
Email: legal@yousrajewelry.com
Mail: FASHION YOUSRA LLC
Attn: Legal Department
1309 Coffeen Ave STE 1200
Sheridan, WY 82801

Emergency Contact: For urgent legal matters requiring immediate attention, please mark email as “URGENT LEGAL NOTICE.”

14.0 ACKNOWLEDGMENT

BY USING THIS SITE, YOU ACKNOWLEDGE THAT:

You have read this Agreement in its entirety
You understand your rights and obligations
You agree to be bound by all terms
You are authorized to enter into this Agreement
You consent to electronic communications

Date of Last Acceptance: [Automatically captured upon site use]
IP Address of Acceptance: [Automatically recorded]
Browser Session ID: [Automatically recorded]

YOUSRA JEWELRY — WHERE ELEGANCE MEETS CONTRACTUAL CLARITY